The Motorola "Pinnacle of Customer Excellence" Award recognizes the top channel partner each year that best exemplifies outstanding customer service. Emergency Radio Service, Inc. (ERS) is the 2009 recipient of this prestigous award. Based exclusively on superior customer service, the award is given annually to one channel partner in the United States that commits time, effort and resources to the pursuit of outstanding customer satisfaction. Channel Partners are judged on specific areas of discipline including; Customer Care Processes, Customer Retention Strategies, Ease of Doing Business, Understanding Customer Needs, Exceeding Customer Expectations, and a Commitment to being Responsive to Customer Needs. It is the premier award given by Motorola to its' channel partner network. The award will be presented to Brian Hull, VP/ General Manager of ERS in March at the Motorola Channel Partner Expo in Las Vegas, Nevada.
This is the second time Motorola has awarded the "Pinnacle of Customer Excellence" to ERS and the 8th time overall that ERS has earned "Pinnacle Club" status for outstanding performance since 1996.